Questions & Answers
about the Symphony Electric Fireplaces
| It's Electric. It must be expensive to operate. | |
| NO! The Symphony Electric Fireplace operates for pennies a day. The flame uses slightly under 300 Watts of power. With an average electricity rate, the unit operates for a remarkable 2 cents/hour* providing all the benefits of the exclusive Electra Flame ambience.
When you choose to activate the heat feature, the total cost to operate the flame and heater is approximately 7 cents/hour.* Gas fireplace manufacturers regularly advertise running costs of 17 cents/hour. * Electricity rates vary from place to place. If you know the electric rate charged by your utility, we would be pleased to calculate your hourly cost. |
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| How efficient are Symphony Fireplaces? | |
| Symphony Fireplaces are 100% efficient. This means that all of the energy supplied to the unit is converted into heat, which stays in the room.*
* Many gas fireplaces advertise 70-80% efficiency but are truly only 50%-60%. This means that 40-50% of the energy supplied to the units is vented outside. |
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| How large an area can the Symphony Fireplace heat? | |||
| It is important to remember that most fireplaces are selected as an auxiliary source of heat and rarely as the primary heat source in a dwelling.
Symphony in conjunction with your primary heating system * Most gas fireplaces produce over 20,000 BTU of heat in a single room while the average size home requires only 90,000 BTU to heat the entire house. Symphony heating an area by itself
Example #1 (Refer to chart) Example #2 (Refer to chart) Example #3 (Refer to chart) |
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| Does the Symphony Fireplace make a lot of noise? | |
| NO! The Symphony Fireplace has an ultra quiet fan which gently circulates warm air at very low sound levels.*
* The blower units on many gas units are very powerful (and noisy) in order to disperse higher heat production. |
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| Is it easy to install? | |
| Yes! Just take it home and plug it in. The Symphony Fireplace plugs into any standard 120 volt outlet and does not require a dedicated circuit. In addition, the Symphony Fireplace does not require any venting, pipelines to supply fuel, expensive professional reconstruction to your home
or troublesome inspections.
Whether the Symphony Fireplace is being installed into one of the many attractive "no-tools-required" mantels or into an existing fireplace opening, installation is fast and easy! |
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| The flame looks so realistic. How does it work? | |
| Dimplex has developed a patented technology called Electra Flame which projects random refracted light to create the realistic flame. | |
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| Can the flame be adjusted? | |
| Yes! The Symphony Fireplace controls allow you to adjust the flame ambience to suit any mood.*
* Many other fireplaces have very limited or no flame adjustments at all. |
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| Will the Symphony flame operate without the heat? | |
| Yes! The Symphony flame and heater operate independently of each other. This means you can enjoy the flame ambience all the time, in any season.*
* In many gas unites, the flame cycles off as the room temperature rises and you lose the flame effect until the room cools down again. In smaller rooms, gas fireplaces can be off a lot of the time and in warmer climates they many not come on at all unless the thermostat is set higher than the room temperature. |
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| Can the Symphony Fireplace be relocated? | |
| Yes! Unlike fireplaces installed with venting and fuel pipelines, the Symphony Fireplace can be readily moved from room to room. If you are planning to move to a new home, you can take your investment with you. | |
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| How does the type of heat compare? | |
| Symphony Fireplaces distribute a warm, gentle, even heat over a wide area by means of a silent fan-forced heater. When the heating element is off, the fan continues to operate, circulating the air around the room.
* Most gas fireplaces transmit heat by radiation from the heated glass panel which provides high close range heat, and by convection when the fan cycles on and off, as controlled by the thermostat. |
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| Is it easy to maintain? | |||||
Yes! Every 2 to 3 years the light bulbs, readily available at any hardware store, will need to be replaced. This can be easily performed by the homeowner.*
* Most other fireplaces require ongoing costly maintenance which must be performed by qualified service technicians. |
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| What about safety? | |
| The Symphony Fireplace has full electrical certification throughout North America for complete peace of mind.
To ensure the safety of your family members, no combustible energy sources are used to produce the flame. This means that you never need to worry about oxygen depletion or carbon monoxide poisoning in your home and the glass remains cool to the touch to ensure children do not burn their hands on the glass. Other features include: |
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| Will the Symphony Fireplace fit into my existing fireplace opening? |
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| The Symphony Fireplace is designed to fit just about all Fireplaces with ease. The Symphony Trims cover openings up to 35 1/2" width and 28 1/2" height.
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| Will the Dimplex Mantels fit into any room? | |
| Dimplex Mantels are available in many attractive styles to compliment your home's personality. The space saving cabinet style mantels are only 12"/30.5cm deep and the corner style units tuck into any room. | |
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| Where can I put the Symphony Fireplace? | |||||||
Just about any indoor area as long as it is clean and dry.
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