Return Goods Policy & Information


Who is Midwest Internet Sales

We have been serving the public since 1968 in the southeastern United States through Retail Sales and Distribution.  We carry a large line of Electric Fireplaces, Vent Free Fireplaces, Direct Vent Fireplaces, Vent Free Cast Iron Stoves, Vent Free and Vented Gas Logs, and Fireplace Cabinets, Surrounds,  Mantles & Wood and Tile Hearths.  We also offer Artificial Waterfalls and Rocks, Rain Barrels, Barrel Gardens and other barrel products, and Saint Joseph Home Sales Kits.  We include freight in our prices where applicable, and can ship most order within 48 hours, if the product is in stock.  Some remote areas of the country could incur additional shipping charges for home delivery. 



  • All Products are available "while supplies last".

  • Your credit card is charged when your order is placed.

  • Visa, Master Card, Discover Card, American Express accepted.

  • Sales Tax will be charged to Indiana customers.

  • Item availability and prices subject to change without notice.

  • Manufacturer's warranties in effect at time of purchase apply.

  • All defective products are handled through us, not the manufacturer.  (e-mail or call toll free 1-877-888-5609 for assistance)

  • All defective returns handled on a repair/replacement basis only.

  • All non-defective returns subject to a 20% restocking fee.

  • All returns must have Return Merchandise Authorization Number.  (Please see below)

  • We are not responsible for typographic errors.

  • Manufacturer's specifications subject to change without notice.


Midwest Internet Sales  wants you to be satisfied with your purchase.  Return instructions are available by e-mail or telephone.  All returns must be unused, and in original factory condition & cartons.  Return shipments must be prepaid by customer.  We do not accept COD shipments.  Return Authorization (RA) number must be obtained through Midwest Internet Sales by E-Mail at or by telephone @ 1-877-888-5609.  Returned packages will not be accepted without the RA number on the outside of the package.   If an order is cancelled by a customer, after it has been shipped, we reserve the right to charge the customer a return freight charge plus the 20% restocking fee.  We make every effort to ensure that your order arrives in good condition.  Please carefully inspect all items and parts for damage.  Note any damage on the freight bill when you sign for your order.  If you find concealed damage after opening products, you have 48 hours to report it to the delivering freight carrier and Midwest Internet Sales.  We cannot honor any claim for damage after this period.

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